Privacy Policy

1. Who We Are

XONYL is an online retail brand operated from the Philippines.

Website: https://xonyl.com
Privacy contact: orders@xonyl.com

2. Information We Collect

Depending on how you interact with XONYL, we may collect the following information.

Identity and contact information

• Name.
• Email address.
• Telephone number.
• Billing and shipping address.
• Account username and profile information.

Order and transaction information

• Products ordered.
• Selected size, finish or variation.
• Order value, currency and transaction status.
• Shipping, delivery, return and refund information.
• Communications regarding your purchase.

Payment information

Payment details are processed by the payment provider offered at checkout. XONYL does not normally receive or store your complete payment-card number or security code.

Technical and usage information

• Internet Protocol address.
• Browser, device and operating-system information.
• Approximate location derived from technical information.
• Pages viewed, links selected and actions taken.
• Referring website or advertising source.
• Cookie and analytics identifiers.

Communications

• Messages sent through contact forms, email or customer support.
• Product reviews, survey responses or other content you voluntarily submit.

3. How We Collect Information

We collect personal information:

• Directly from you when you order, register, contact us or submit information.
• Automatically through cookies, server logs and analytics technologies.
• From payment, fulfillment, shipping and fraud-prevention partners.
• From advertising or social-media platforms when you interact with our campaigns, where applicable.

4. How We Use Information

We may use personal information to:

• Process payments and fulfill orders.
• Deliver products and provide tracking updates.
• Create and maintain customer accounts.
• Provide customer service and respond to requests.
• Manage returns, refunds, disputes and warranty requests.
• Detect fraud, abuse and security incidents.
• Improve our website, products and customer experience.
• Measure website usage and performance.
• Send service-related communications.
• Send promotional messages where you have consented or where legally permitted.
• Comply with legal, accounting, tax and regulatory obligations.
• Establish, exercise or defend legal claims.

5. Legal and Operational Grounds

Depending on the circumstances and applicable law, we process information because:

• It is necessary to process and fulfill your order.
• You have provided consent.
• It is necessary for our legitimate business operations, provided those interests do not override your rights.
• It is required to comply with legal obligations.
• It is necessary to protect customers, XONYL or another person from fraud or security threats.

6. Payments

Payment transactions may be handled by providers such as PayPal or another payment service enabled at checkout.

Payment providers process your payment details under their own privacy policies and security practices. We recommend reviewing the privacy notice displayed by the relevant payment provider.

7. Fulfillment and Shipping

To fulfill your order, we may share necessary information with manufacturers, sourcing agents, warehouses, logistics providers and shipping carriers.

This information may include your name, delivery address, telephone number, email address, ordered product and order reference.

Some fulfillment partners may operate outside your country, including in Asia. Personal information may therefore be processed in countries whose privacy laws differ from those in your location.

8. Service Providers

We may provide information to trusted service providers that assist us with:

• Website hosting and ecommerce operations.
• Payment processing.
• Order fulfillment and shipping.
• Email delivery and customer support.
• Fraud prevention and website security.
• Analytics and performance measurement.
• Advertising, when advertising technologies are enabled.
• Accounting, legal and professional services.

Providers should receive only information reasonably necessary to perform their services and are expected to handle it appropriately.

9. Google Analytics

We may use Google Analytics to understand how visitors use the website. Google Analytics may collect device information, browsing activity, approximate location and cookie identifiers.

You may limit analytics cookies through available cookie controls, browser settings or applicable Google opt-out tools.

10. Cookies

XONYL and its service providers may use cookies and similar technologies.

Essential cookies support functions such as:

• Shopping-cart contents.
• Checkout and payment flow.
• Account login and authentication.
• Fraud prevention and security.
• Saving selected preferences.

Analytics cookies help us understand website traffic and performance.

Advertising cookies may be used in the future to measure campaigns or show relevant advertisements. Where legally required, these technologies should not be activated without appropriate consent.

You may disable cookies through your browser, but blocking essential cookies may prevent the cart, account or checkout from working properly.

11. Customer Accounts

If you create an account, we store the information required to operate it, display order history, maintain saved addresses and allow you to update your account details.

You are responsible for protecting your password and should contact us if you believe your account has been accessed without authorization.

12. Marketing Communications

Where permitted, we may send promotional messages if you subscribe or otherwise provide valid consent.

You may unsubscribe using the link in a promotional email or by contacting us. Unsubscribing from marketing will not prevent important order, account, security or service communications.

13. International Data Transfers

XONYL operates from the Philippines and serves customers in the United States and Canada. Our service providers and fulfillment partners may operate in other countries.

As a result, information may be transferred to or processed in jurisdictions outside your country. We take reasonable steps to use providers and arrangements intended to protect personal information appropriately.

14. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Policy.

Retention periods may depend on:

• Whether your account remains active.
• The time needed to complete an order or customer request.
• Warranty, return, chargeback or dispute periods.
• Tax, accounting and legal requirements.
• Fraud-prevention and security needs.

Information may be deleted, anonymized or securely archived when it is no longer required.

15. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Know whether we process personal information about you.
• Request access to personal information we hold.
• Request correction of inaccurate or incomplete information.
• Request deletion where legally available.
• Object to or restrict certain processing.
• Withdraw consent for consent-based processing.
• Receive certain information in a portable format.
• Opt out of marketing communications.
• Raise a concern with an applicable privacy authority.

To submit a privacy request, email orders@xonyl.com. We may need to verify your identity before completing the request.

16. California and United States Customers

Customers in certain United States jurisdictions may have additional rights under applicable state law.

XONYL does not sell personal information for money. If XONYL later uses advertising technologies that legally constitute selling or sharing personal information, this Policy and the website’s privacy controls will need to be updated before those activities begin.

17. Canadian Customers

Canadian customers may request access to and correction of their personal information and may withdraw consent where permitted, subject to legal or contractual restrictions.

You may contact us with a privacy concern. We will make reasonable efforts to investigate and respond appropriately.

18. Security

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss or misuse.

No website, database, transmission or storage system can be guaranteed completely secure. You should use a strong, unique password and avoid sending sensitive payment information through ordinary email.

19. Data Breaches

If a security incident affects personal information, we will assess the incident and take actions required under applicable law, which may include notifying affected individuals or relevant authorities.

20. Children’s Privacy

XONYL is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has submitted information without appropriate authorization, contact us so we can review and remove it where required.

21. Third-Party Websites and Applications

Our website may link to external websites, applications or services. Their privacy practices are governed by their own policies, and XONYL is not responsible for how independent third parties handle information.

22. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, technology, partners or legal obligations.

The revised Policy will be posted on this page with a new “Last updated” date. Material changes may also be communicated through the website or by email where appropriate.

23. Contact Us

For questions, concerns or privacy requests:

XONYL
Philippines
Email: orders@xonyl.com
Website: xonyl.com