XONYL Member Care
We're committed to guiding, supporting, and caring for you.
Whatever you need — from sizing help to troubleshooting — our team and Nyx are here around the clock.
Frequently Asked Questions
What sizes does the XONYL Smart Ring come in?
The XONYL Smart Ring is available in multiple sizes to ensure a comfortable, accurate fit. We recommend using our online sizing guide before ordering, as ring fit affects sensor accuracy.
How long does the battery last?
Your ring lasts 5–10 days on a single charge. A full charge takes under 2 hours using the included magnetic charging dock.
Is the XONYL Smart Ring waterproof?
Yes. It’s rated IP67, so you can shower, swim, and wash your hands without ever needing to remove it.
What phones is it compatible with?
Compatible with both iOS and Android devices and connects via Bluetooth.
How do I track my order?
Once your order ships, you’ll receive a tracking link by email. You can also check order status by signing into your account.
What's covered under warranty?
Every XONYL Smart Ring includes a 1-year warranty covering manufacturing defects, water damage, and battery performance issues.
How do I care for my ring?
Wipe your ring with a soft, damp cloth after workouts or swimming. Avoid harsh chemicals on the titanium surface.